Remember, 'Package' is simply your face to the customer. The smart small business marketer is always open to new ways to keep that face looking its best. Because Package is about presentation, it involves every physical detail of your store; but it also is very much the interplay between customers and staff. It's why you can walk into two different fast food franchises belonging to the same chain and utilizing the same signage and pricing and floor layout and yet receive a totally different impression of each shop based on how the staff treats you in them. We urge you to brainstorm with your Bloom Team and dream up one or two small package variations to test. Remember, we're not talking Brand, here...

Small Business Marketing Tip

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5 stars of 5, 48 votes

td class="articletext"> I am a great believer in the keeping to the basics — the totally obvious things that we all learn in "Small Business Marketing 101", and then promptly forget. I often have people come up to me after a speech and say, "This is all blindingly obvious, just common sense." And they are right, but my immediate response is always the say, "So are you doing it…?" This question is usually followed by a moment of silence before they explain they have moved on to other approaches now. You cannot forget the basics, because if you do you stop marketing. So if you find yourself by the end of this article saying "this is just common sense," do a reality check, and see if you have...

The internet has made it possible for anybody to reach the whole world. Anybody can have a successful internet business if they are able to connect with enough people. PPC is one form of advertising, but PPC (Pay-Per-Click) can get expensive if you are new to it. However, writing articles is an excellent way to get advertising completely free on the internet. Not just any article will do, though. You have to think of what your target audience is looking for. Find out their concerns and write an article that answers their concern and then you can proceed to direct them to the solution that you have for them. Once you have written an article it is time to submit that article to various article...

Drawing Up A Successful Small Business Marketing Plan

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5 stars of 5, 666 votes

Every small business owner dreams of drawing up a good marketing plan, implementing it and seeing revenue increase. It is worth taking a look at the elements of a strategically relevant plan that is detailed enough for the business person to assess the suitability of a large number of available marketing tactics appropriate to the business concerned. There are seven key areas involved when it comes to creating a strong and efficient marketing plan for your business. 1. Vision. There has to be a marketing vision that mirrors the overall business vision. So for instance if you marketing vision is to expand your market into previously untapped markets but your business vision is to carry on doing the...

The Internet advertising is a feasible medium to spread the buzz in a swift manner. No doubt that advertisement campaigns done online have a wider span of impact over the target audience. It is the creativity of banner advertisements that takes the brands further on the web. Now, the advertisers who take their business seriously, outsource the promotions through a premier banner advertising agency. The proficiency of such an entity channelizes the advertising and gives proper shape to the campaigns. These efforts require ad spends, which are implied upon events like click through and page impression.   Therefore, there is a rise in need of utilizing the banner ads efficiently. This is because the...

A software solution provider should be able to help you to comply with necessary federal policies and rules. A marketing software solution provider is expected to assure that your messages reach the right folder of the receiver. Email design should necessarily be done in a manner that they avoid the spam software. The marketing service provider should be in a position to assure this. Check your service provider's claim Conduct a test of the system by sending a test batch of mails to a few known email ids and check whether the mails reach as they are supposed to. You can create a number of dummy email identities to check the claim of the service provider that the email is able to avoid the spam...

There are three very important tips that you should consider and put to use in your email marketing strategy if you want to see it run smoothly and produce the results that you desire. These tips are as follows: Build A Targeted Mailing List: Take great care in building a targeted mailing list that features only individuals who have asked to be added to your mailing list, and who actually have a desire to learn more about your products and services. Even if your mailing list is short, always focus on quality and not quantity. There is no point in increasing your membership number if those people you have added won't have interest is what you are offering. Give Your Readers What They Want: Focus on...

Not every small business is blessed with a great location. For some kinds of business even one building that blocks the view from the highway can cost you potential random customers who might wander in. You've got to get the word out somehow, let them know you're there and that you know what you're doing. The internet is certainly useful, and we'll get to that in a minute, but you shouldn't ignore the low-tech options available to you as a business owner. To start, here are a few proven strategies that can reach even the most computer-challenged households. 1. Make your business cards earn their keep. Why pay for business cards that the recipient is just going to stow or throw away? Make them useful...

Writing Email Copy is easier than you might think. However, while some are naturals at writing, most of us have to practice our writing skills. One of the biggest things to remember when writing email copy is to write as if you're writing an email to a friend or family member, as if you are talking with them. One of the biggest mistakes that people make when writing email copy is thinking that their email has to sound very formal and proper in order for it to be effective. That's not the case at all. In order for your email to be effective, you have to know your target audience and then write to them, as if your talking with them. Be sure that your emails are written as if your talking with them...

Opt In Email Lists - Do You Bring Real Value To Your List?

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guide to email marketing

When I first started marketing online, one of the things that I was taught by my mentor at the time, Ann Sieg, was that one of the best marketing techniques and online relationship building techniques was to give away valuable information? What? Did you read that right? Yes, it is the value that you bring to your customers, or potential customer that will open up more opportunities for you to build your list and grow your business. Here is an example that I heard early on in my sales career that I think illustrates this best. Let's imagine a typical sales call where you go out and meet with a potential client to learn more about them and to give them a chance to learn more about you. At the end of...

The Internet has grown from a small network of academics needing a way to trade research into a world-spanning, ubiquitous marketplace and repository for nearly every possible kind of information and knowledge. How does a small business avoid being washed away in the constant tide of buying, selling and marketers hawking every conceivable item (and some difficult to conceive...)? The Internet provides advantages for both customer and proprietor in that one can search for exactly what is desired, without the bother of endless phone calls, driving to malls, or poring over mail-order catalogs. A quick keyword or 3, and hundreds of results vie for attention on the screen. Making sure your company is...

In the competitive world of business, a marketer strives to compete and outshine his competitors. In today's world, manufacturing good quality goods as well as delivering efficient services does not suffice. You also need to promote or publicize your product so that your company as well as its products and services appear distinct and outstanding in the midst of other similar products. Maintaining cordial public relations is essential for the promotion of a product or service. For the purpose of maintaining public relations and encouraging customer loyalty, a marketer needs to communicate to the customers. An Internet medium is the one that is popularly used by the businesspersons. Email campaigning...

5 Tips for Successful Email Marketing Campaigns

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Your email list is your biggest online moneymaker. You should build your list slowly using bonuses, and free stuff to entice prospects and customers to join your list. Treat your subscribers with respect, and they will do the same for you. You can begin mailing to your list as soon as you have your first subscriber. When you send the mailings, be sure to follow the tips below. Keep in mind that the money is in your relationship with your list, not in the list itself. 1. Send informative articles. Send information to your subscriber list that is informative, and has real value. Give your subscribers a reason to not only stay on your list, but also have them anxiously awaiting your next email. 2...

When you send an email message to many people (multiple recipients) in Outlook, Outlook shows the names and email addresses of all recipients in the heading of every email. Frequently, most of SPAM filters will block the email message with multiple recipients' email addresses. And anyone of the recipients will see other recipients' information, all of your recipients' names and email addresses will be leaked out without any protections. Will you have to manually send the email to the different recipients again and again?!!! Bulk email programs (since they're usually just add-ins) work directly in Outlook so you don't need to open up any additional programs. Such resourcefulness is a treat to your...

OK, so finding customer commonality is important. If we know what traits our customers share we can find more customers like them...and market smarter to our existing customers. Employees contact customers on a regular basis. This employee experience is a malnourished asset small business marketers fail to utilize as a vital resource for developing further insight into customer commonality. This is understandable in large companies, where marketing is often far removed from any employees with frontline customer contact. But, in a small company, chances are you have plenty of direct customer contact. If not, then at a minimum you rub elbows with the people in your company that do. So, the problem in...

As Seth Godin points out, "Fear is a powerful driver of decisions. Without fear, no one would use seatbelts... you don't use them because they're fun, you use them because you worry about what would happen if you crashed without them." As numerous studies have shown, "pain" (which leverages the fear factor) out pulls "gain" (the benefits that someone will get by doing something) by a wide margin. Obviously fear is easy to overdue, with the result being that one sounds like a deranged Chicken Little. However when you are preparing your sales letters or marketing emails and you are debating on whether to be the Sounder-Of-Good-News or the Deliverer-Of-Dire-Warnings, you're going to get a far better...

The Small Business Marketing Solution - Ceramic Coffee Cups

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guide to email marketing

Small businesses are between a rock and a hard place. Usually they are coming into an environment that already has plenty of competition and they need to find a way to make themselves competitive in an over-saturated market. This means they need to find ways to bring in customers to their own business and steal customers away from other businesses. Most small businesses rely on word-of-mouth advertising and newspaper advertising, but there are other types as well. For example, you could walk around wearing a billboard, you could hand out flyers, or you could give away promotional items. Of those last few methods, the best by far is to give away promotional items. The promotional items you give away...

e ask you a question. The answer is to the question is critical to your business success. Do you fully understand the real nature of the business you are in? Your instant response is of course, I'm in the [put your industry name here] business. For example, you probably said, of course, I'm in the real estate business, or the plumbing business, or the printing business, etc. But that is only partly correct if you are the owner of the business. As the business owner, the real nature of your business is marketing the business you are in. You may have the greatest service or the best product in the world, but if no one knows about it, you will soon be out of business. One method of increasing the...

Lots of businesses rave about "going the extra mile". Few do. In reality, just a few inches are often more than enough to differentiate your small business from the competition. A couple of travel examples from a recent trip to Japan illustrate this. The Westin Osaka is a great hotel to stay in. It's clean, and fairly new. The price is right. We'd call the Westin a nicely packaged hotel. But what really makes the Westin special are the barely seen little extras Westin staff provide. There is a shuttle to the Osaka train station--pretty standard in large hotels in Japan, where trains are one's best bet for transportation. But at the Westin the bus driver immediately sets a small stool out for the...

guide to email marketing

OK, you know you need a mentor, but how do you go about getting one. And, what do you look for? The easiest thing to do is to find people who possess traits you want to have someday, but haven't managed to achieve for yourself yet. We urge you to find three or four people you can use to help you develop as a marketer and as a business professional. In an earlier article we discussed Maslow's Hierarchy of needs. The highest human need is the Need for Self-Actualization. Many of the people you will chose as Mentors have "made it" in their field. Don't just think in terms of captains of industry or tech-gurus, here. Ordinary people that have made it include successful teachers or parents or that small...

guide to email marketing

Sending out a pre-show mailing to attract trade show attendees to your booth is a powerful technique for leveraging your marketing promotion budget. Because you are using direct mail or email, you can target your message to reflect your audience. This last article in our series on trade show pre-promotion focuses on how to attract the referrers to your trade-show booth. The first step in determining how to segment the referrers is to review that pre-show attendee list. Generally, referrers are more difficult to select by title than decision-makers, but sometimes you can use your industry experience to determine relevant selection criteria. Many of the pre-show lists will have "industry type" or...

This article sends you Chief Marketers on a scavenger hunt within your small business. Just search, for now. Discover and learn for now; we'll apply later. We are looking for three things: 1. Look for places to touch the customer. Identify those likely places you can plant a "sweet something". 2. Listen for customer phrases or comments about your service. Let her tell you those sweet somethings that you'd like her to pass on. 3. Ask customers a key question--"what's your favorite thing about our store?" Rephrase it however you'd like, but ask, when appropriate. Remember, not all staff will be comfortable doing this; don't punish the ones that aren't. Now is a fantastic time to use that Bloom Team to...

p>Ever since I started 10stepmarketing, one of my primary marketing tools has been writing articles. I love it for several reasons. First, it's free. And, as a small business owner without a lot of money for marketing, that makes it tops in my book. But I wouldn't rate it so highly if it didn't also provide other great benefits. Number 1: It's a great way to generate back-links to your website, which increases traffic. Number 2: It's a great way to establish yourself as an expert in your field. Number 3: And this one is the kicker ... You can use the articles you write for a variety of other purposes. For example, I write articles for my weekly ezine, but I also post them in article directories, and...

email marketing campaigns

Mailing a compelling offer to a pre-show attendee list is a technique top-caliber trade-show exhibitors use prior to attending any show. Before you write one word of your offer, you need to: - Define your goals - Identify your audience Generally, your audience will fall into two categories: decision-makers and referrers. You can market to both effectively--and achieve profits from both--but you must alter your targeting techniques for each of these audiences. Let's examine how to attract the decision-makers. The first step is to sort your pre-show mailing list by title, and only mail to those titles that are most likely to be decision-makers. There is no hard-and-fast rule for what that magic...

Small Business Marketing Tip - A Controlled Package Test

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How can you find out what your customers like? If you ask them, you'll get a definite clue as to what they think they like. It may point you in the right direction, but... ...observing what they do is an even better bet. Surveillance cameras are in use in more and more small businesses. Theft prevention is the number one use of this tool--but have you ever thought about using the camera for market research? What if you want to watch what your customers do? One test is to set up two areas of the store with different merchandise--or signage or layout--and then see how customers react to that area. The big idea here is to be careful to only alter one element at a time. Remember your high school...

Small Business Marketing Tip - Find a Key Driver

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Is there one key driver that motivates your customer's behavior? If you know it--Leverage it. If you don't know it--Find it! The small business marketer needs to use every tool available to them, and this is one place where all the work you've done to understand your customer can really pay off. Brand is a key, here, because your brand reminds you how your customers perceive your company. An in-depth understanding of brand can help steer you in the right direction when you make any marketing decision for your business. For example, let's imagine your Brand = 'Trust'. People trust you. Your customers buy from you because they trust that you always produce and deliver a quality product to them. Maybe...

OK, as Chief Marketer for your small business, you recognize that understanding customers is one critical key to long-term profits. If you know what your customers want, then you can tailor both your product and your marketing message to the customer. One inexpensive way to uncover what customers want is to assemble a team of your best achievers. We like to call this the Bloom Team, and with it you can: - Uncover insights about your customers from individual experiences. - Discover new ideas from team members' interactions. Your Bloom Team members may be adept at their jobs; however they may not open up at a meeting. Staff may be shy, or they may have been burned by speaking at a meeting and later...

Most businesses focus their entire marketing budget on trying to win new customers and they forget their most valuable asset...the customers they already have. What's even worse is if they finally decide they want to change this, they don't even have a way to contact the largest percentage of their customers. The difference between a highly profitable small business and one that barely gets by could the result of one thing, whether or not you capture customer contact info...and then use that info wisely. By not attempting to capture contact information for every customer who comes through your door you are essentially throwing money away. To get it back, you need to develop a customer list and then...

In Florida, home pest control really is a pre-requisite. When I first bought my home it was a few years old. After living here for a few months, I received a call from a pest control company. They explained that they had been servicing the house previously, and would like to continue - I just needed to take over the bill. I fought it...explaining that I saw no pests, so didn't understand why I needed to pay them. The guy wisely explained that the reason I didn't have a pest problem was because they had been treating the house heretofore - and if I would like to continue having a pest free home, I should keep the service going. Good point. Come on out. That was 2 years ago. I never hear anything from...

Package is your company's face to the customer. Whether you sell from a 20,000 square foot grocery store or a 20 square foot hot-dog and pretzel wagon, your company's package will shape your customer's impression of you. The best Chief Marketers continually seek that Razor's Edge of Differentiation between their small business and the competition. Package is often overlooked as route to achieve a true degree of difference in the mind of the small business customer. But it doesn't have to be. A few small adjustments and your small business can really outshine the competition. Of course, there's the obvious--is your business clean? Is your merchandise easy to find? How about lighting and signage...

Simple Small Business Marketing Tips You Wish You Knew

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email marketing campaigns

In a rough economy it is imperative that a small business owner generates enough business to prosper yet do so in such a way that it does not break the bank account. The great news is that there are creative ways to market your small business that will generate sales as well as keep you in the black financially. 1. If you are selling product on the internet do not overlook the value of email marketing. Email is a very effective tool that allows you to reach people worldwide at little or no cost. In the email or newsletter you send out to your customers or prospects, you may want to include information about any new product or service you are offering and any discounts you may have for that month...

Referral Systems Are Pure Small Business Marketing Magic

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How would you like to increase your business 1300% in less than a month while spending next to nothing? I spoke to one of my clients today to check in on a marketing strategy I gave to him - and he had multiplied his business 13X. Is he psyched? Of course, and now he has the problem of figuring out how to deal with expanding his business. We should all have such problems. Wanna know how he did it? My client owns a small martial arts school. He just started a kids program and enrollment is ok. I helped him set up a referral system. Less than a month later his kids program has increased 13X. On top of that, some of the parents that are bringing their kids have signed up for the adult classes. The net...

email marketing campaigns

upon a time, in 1969, there was a young woman who had a dream of starting her own company. She had ideas, talent and work ethic to spare but what she didn't have was cash. After careful research she found that marketing would cost more than all the other aspects of her business combined. Out came the credit cards, family loans and savings. After a few months the woman realized that she had mortgaged her future to the hilt and she still couldn't make enough money to buy her way out of debt. Sadly, she closed up shop and went back to a job she hated at an uncaring corporation. Fast-forward thirty years and meet a young man working at an insurance company who dreamed of starting his own small business...

email marketing campaigns

Apart from crafting a good email message with the help of persuasion techniques and a capable writing software, your marketing emails need a good subject line to get it in front of prospects' eyes. With the average person receiving anywhere from a dozen to hundreds of emails per day, paying special attention to your message headers has become more important for email marketers than ever. Done right, subject titles can get your emails read. Poorly constructed, they could be glossed over or, worse, sent to trash, along with the lottery and pharmacy spam. How do you write subject lines that compel recipients to read? 1. Avoid generic subject lines. Stay away from subject lines that are too broad and...

The word Competitor means "the same". If you sell fried chicken...the only place you have to think about is the other fried chicken places in town. If you sell vacuum cleaners....the guy selling stereo equipment isn't your competitor. If you sell ice cream cones, the local grocery store isn't a competitor. Why? They sell ice cream in a box (or tub)..you sell it in a cone. The closer you are to being identical to your "competition" the greater they affect your business. You begin splitting the business the moment you become the same. Selling the same things, to the same market, in the same way.....Competitors. But it doesn't have to be this way. You are unique.. Nobody has your personality. Nobody...

p>According to UK government statistics, UK residents spent £372 million online in March, 2010. This represents almost 7% of all money spent on goods. Did they spend their money with your business or were they not able to find you? Consider what a 7% increase in sales would do for your business? That number is being conservative since many businesses in the UK have not fully embraced online sales. If your business is ahead of the rest when it comes to creating an online presence, you could take the lion share of their internet sales as well. Today more and more people are shopping online, or at the very least researching their sales on the internet. If they cannot find your business listed in the...

In this age of advertising overload... where people are being bombarded by hundreds of messages a day... having your advertising blend in with other ads is the last thing you want to do. It's just too easy for a potential customer to overlook your "camouflaged" ad. Yet camouflaging their ads is exactly what most businesses do. They follow exactly what everyone else is doing. One of the primary ways most businesses market themselves is through the use of display ads in newspapers, magazines, or yellow pages. A display ad is simply an advertisement in a box that could be any dimension, but is determined by the standard sizes for a particular media. In addition to having ads that blend in, almost all...

Small Business Marketing Strategies - Part 1 - Branding

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email marketing campaigns

Ask yourself this question: why does most of the population own an article of clothing with the Nike "Swoosh" on it? Is the T-Shirt any better than one without the logo? Why did someone pay four times more for that shirt than the non-logo shirt next to it on the rack? The answer, of course, is that the Nike Brand represents an image that the person wearing that garment wants to project onto himself and is willing to pay a premium to do so. Another question: Do you think Anheuser Busch expects you to buy a Budweiser just because you saw a billboard with a team of Clydesdales on it? No. They do, however, want to impress a wholesome, family friendly image into your mind so that when you think beer, you...

Small businesses in particular are feeling the pinch of this recession. You can survive and thrive even in this economy with these 7 simple marketing strategies: 1. Transfer your skill set to another market. Many business owners get stuck thinking negatively about the impact the recession has had on their business. Creative business owners think about how to transfer what they know and are doing already to other markets and prospects. 2. Look to other prospects other than your ideal client base. If you have been serving middle class clients for the last umpteen years, switch it up and target a more upscale client that can pay cash. 3. Don't look at shutting down extra service or features; look at...

Email Marketing For Small Business

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One of the greatest marketing tools happens to be also the easiest to do. Many people forget about it with all this social media buzz (Facebook, Twitter and the like) but, email is still your best tool for your small business. You've set up your small business' website and your even have got some traffic going to it. The sales just quite coming in yet. The problem is most people will find your site when they are ready to buy, most of them will see it in the research stage or even when they are just looking around. You need to keep in contact with them until they get to that point. Monthly newsletters with good content, deals, and information keeps your name and URL in peoples minds. Maybe that one...

Smart business people are leveraging the power of Internet marketing strategies to attract more qualified customers to their small business. Small Businesses that you would not expect to find on the Internet are now using online marketing to draw in customers like a magnet. Traditional small business marketing methods are expensive and the results are not measurable. Positioning yourself as the expert in your field and providing valuable information to your potential customers will magically attract qualified prospects to you. This article will provide valuable small business marketing ideas to help you develop marketing strategies for your small business. My time is limited, and I have found that...

ezine advertising

As the Chief Marketer for your small business you're acutely aware of the vital importance of word of mouth advertising in building your brand. You know how critical it is to incent your employees and your customers to become promoters for your company. About ½ of what we write in our articles stresses this vital concept. This month our focus is on another key group of people which can help spread the word about your small business brand: the press. We're not talking about your small business making CNN anytime soon. But, it's reasonable to expect you might land a quote in one of your industry's nationally read magazines or websites. But what good will that do, if you sell only locally? Well...

Small Business Marketing Strategy - A Blink Lesson #5

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ezine advertising

This is Article five of six in a series of lessons for small business marketers from Malcolm Gladwell's Blink. Wow, what a great chapter for marketers Chapter Five in Blink is. This quote on p. 160 outlines the thoughts a great marketer (Louis Cheskin) had on packaging: "Cheskin was convinced that when people give an assessment of something they might buy in a supermarket or a department store, without realizing it, they transfer sensations or impressions that they have about the packaging of the product to the product itself. To put it another way, Cheskin believed that most of us don't make a distinction--on an unconscious level--between the package and the product. The product is the package and...

ezine advertising

Story. Story is vital for most small business simply because word-of-mouth advertising is their number one method of spreading the word about their business. And story is an incredibly effective vehicle for this. Every song on the radio is a little story; every thin joke we tell is a story. What do we share with our spouses when we go home at night, if not little stories about our day? Earlier we reviewed one critical lesson from Vincent's Legendary Brands: the story we create must interact with our customer's own life story. And your company's Package can play a huge role in this. Look at how many people still go to the movies, twenty years after the VCR arrived in everybody's home. The experience...

This is Article two of six in a series of lessons for small business marketers from Malcolm Gladwell's Blink. Chapter Two in Blink is titled "The Locked Door: The Secret Life of Snap Decisions". Remember, we review this book with the small business owner/marketer in mind. Our goal is to stimulate you to uncover some of the marketing applications the ideas in Blink hold for your small business. So, while we recommend you read the entire chapter, we are focusing on Section One: "Primed for Action". For those of you who have read Gladwell's first book, The Tipping Point, you are familiar with his concept of the "power of context". See some of our earlier articles on this important topic. Well, in...

This is Article four of six in a series of lessons for small business marketers from Malcolm Gladwell's Blink. Here in Chapter Four of Blink Gladwell uses the lessons of a seasoned, brilliant Marine Corps officer and an improv troupe to prove a key component of spontaneity: practice. To quote page 114: "How good people's decisions are under the fast-moving, high-stress conditions of rapid cognition is a function of training and rules and rehearsal." Then further, on page 119: "...allowing people to operate without having to explain themselves constantly turns out to be the rule in improve. It enables rapid cognition." The lesson small business owners can take away from this chapter is clear. Train...

80 years ago, Claude Hopkins had a problem you probably faced at some point during your business career. The advertising writer had just landed a campaign with a struggling company. But the fact that the company had trouble attracting the customers they wanted was only a minor issue. The primary problem was the product -- it was anything but unique. Several companies shared what essentially was an identical product. In fact, the product was so common that it was already in homes and taverns throughout the United States. The new client was Schlitz and the product was beer. At the time, Schlitz held fifth place in its industry. The strategy you’re about to read propelled the Milwaukee brewer...

ezine advertising

Strategy - and marketing strategy in particular - is one of the most overused phrases in business. But when crafted correctly, your marketing strategy provides powerful direction to your business. For small businesses in particular, a well defined marketing strategy can be the difference between increased profitability and overspending. When defining your marketing strategy, it is important to be clear on some key points: 1) Your marketing strategy is NOT your business strategy. No matter how big or small your business, you should have strategies (HOW you are going to achieve your overall business objectives) that relate to finance, operations, legal, sales, etc - not just marketing. 2) Everything...

Cliché but true: customers come in all shapes and sizes. Just check out any grocery store or gas station: you see a cross-section of society, right? You find people from many walks of life and all income levels. But underneath the surface these people share something in common: for some reason--known or unknown to the store's owner--they all made a choice to shop at the same place. Here's the small business marketer's primary puzzler: why do they come to my store? What do they have in common that makes them my customers? Once I know that, then I can discover (and reach) more of them. If you are fortunate enough to have a customer database then you can integrate known data, primarily purchase...

Brand is your company identity. Remember, it's not your logo or your graphics--those are elements of your Package that reinforce your Brand. Brand is your company identity in the mind of the customer--and the employee. More than anyone else in a small business, the Chief Marketer is the guardian of the company brand. If your company doesn't have a Chief Marketer, it's vital that you appoint one. Name one this week. Don't let it slide--the position is too important to go unfilled. The role of the Chief Marketer in a small business gets lonely. You're not part of a big corporate marketing team. Usually, you are the marketing team. Some of you are sole proprietors or juggle various roles in the small...

When it comes to marketing your business, two variables constantly work against each other. First, your prospects are inundated with information. From an advertising perspective, the average person is exposed to more than 3,000 messages a day -- and most are missed because our society has become so immune to information. Think about the last time you watched TV, surfed the Web, listened to the radio or talked on the phone. Were you also doing something else at the time? Maybe the TV was on while you scanned the paper... maybe you browsed some websites during a conference call... maybe you listened to the radio while talking on your cell phone and driving your car... As you can imagine, this...